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Am3 Community - FAQ & Support: Image Thumbnails not Loading

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      CommentAuthorjason (Admin)
    • CommentTimeSep 30th 2009 edited
     
    We've had a few people write in to report that they are having trouble viewing Aminus3 over the last few days. The common symptom seems to be that image thumbnails won't load and instead display the word "Thumbnail"

    I am not able to reproduce this from my computer/connection. I am curious if others are seeing this as well and if so, could you please assist us in troubleshooting, by doing the following...

    On a page where you experience the problem - go to your browsers View Source function to see the website source.
    1) Copy/paste the text into an email
    2) Take a screenshot of the page you are viewing with the missing thumbnails (and attach to email) so we can see which ones are not showing up
    3) send the email to support@aminus3.com
    This should help us narrow down what may be causing this issue.

    On Firefox and Safari, Page Source or View Source is under the View menu. It may vary on other browsers

    cheers,
    Jason
    • CommentAuthorsockpuppet
    • CommentTimeSep 30th 2009
     
    Hey people,

    I am currently experiencing this very problem. On Firefox (but also on IE) when I view a page I am not getting all the images loaded. For example, when I view the community link, the grid of today's photos has many missing; instead I just see "<posters name> thumbnail image" as a label. If I click on one, I go to the respective page and the photo will not appear, but all the headers, text and comments do (except for some/all of the previous/next day thumbnail links!). This is also happening on my own pages.

    It started probably about a week or so ago, prior to that I was fine. I have tried the following, to no avail;
    -clear cache/cookies
    -tried IE
    -disabling my virus checker/firewall
    -tried my girlfriends laptop, same issue.
    -ensure windows/firefox is updated
    -removed all firefox plug-ins (unlikely as it was working fine until recently, but hey, I'm desperate!!)

    Is anyone else getting similar experiences? Can anyone offer any advice as to what I might try?
  3.  
    This just in.

    So I think I have fixed the problem. Warning, some techno-babble follows...

    Jason helped me see that the domain hosting the images was not being found, well, not all the time anyway. Jason sent me a few URLs that went straight to the thumbnails themselves, and I could not get to them (a sort of HTTP 404 server not found issue). I used nslookup to see if domain name resolution was working, and found that the domain in the url (the image server) could not be resolved to an IP. I checked my router config (which serves DHCP including DNS servers). The network information was all set to pass through automatically from my ISP. On a hunch, I checked out what my ISP DNS servers were and hard-coded them into the router and tried again. Now the nslookup was working, and Aminus3 was now loading images fine. Hoorah!

    I still can't explain why some of the images were loading (presumably, the images are all hosted from the same domain). And I can't explain why it started happening a week or so ago out of the blue, when I've used my router in this fashion for about three years now, and never had any problem. But all that is academic now, 'cause now Aminus3 is working fine for me again. Heartfelt thanks for Jason helping me get to the bottom of it!
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      CommentAuthorjason (Admin)
    • CommentTimeOct 2nd 2009 edited
     
    Great to hear it is working now.

    We had another strange incident this week where images were not displaying in Internet Explorer (but would display fine in other browsers) and it ended up being because the color space was using a CMYK profile. That is a big reminder to people to always save your web images as sRGB color space or they may look weird or cause issues. More info in our Image Upload Guide.

    Again, for anyone else having image display problems, please report your experience here (or send an email to support@aminus3.com) so that we can troubleshoot further.

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